1-Year Warranty
Our commitment to quality and your satisfaction
Limited Warranty
1 Year
What's Covered
All natOnat products come with a 1-year limited warranty against manufacturing defects from the date of purchase.
Covered Defects
- Broken or failed stitching
- Elastic failure or breakage
- Zipper defects
- Material defects (holes, tears)
- Hardware defects (buckles, clips)
Not Covered
- Normal wear and tear
- Damage from misuse or abuse
- Accidental damage
- Color fading from sun exposure
- Damage from improper washing
- Damage from airline handling
Product-Specific Warranty
Luggage Covers
- Elastic band and bottom closure: 6 months
- Fabric integrity: 6 months
- Print quality: 6 months (against fading or peeling)
Passport Wallets
- Leather and stitching: 6 months
- RFID blocking function: 6 months
- Zippers and hardware: 6 months
How to Make a Warranty Claim
Contact Us
Email info@natonat.com or WhatsApp +20 100 000 0061 with your order number and description of the issue.
Provide Evidence
Send clear photos showing the defect. For manufacturing issues, we may request the item be returned for inspection.
Resolution
Once approved, we'll send a replacement or issue a refund. We cover shipping costs for warranty replacements.
Important Notes
Warranty Period
Warranty claims must be made within 6 months of purchase date. Keep your order confirmation as proof of purchase.
Airline Damage
Our warranty does not cover damage caused by airline baggage handling. For such damage, please contact the airline directly.
Need to Make a Claim?
Have a warranty question or need to make a claim? Our support team is here to help.
Contact Support