Shipping & Returns
Everything you need to know about delivery and returns
Shipping Information
Fast delivery across Egypt
| Region | Standard | Express | Delivery Time |
|---|---|---|---|
| Cairo & Giza | Free (500+ EGP) | 60 EGP | 1-2 business days |
| Alexandria | Free (500+ EGP) | 80 EGP | 2-3 business days |
| Other Egypt Governorates | 50 EGP | 100 EGP | 3-5 business days |
Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your shipment through the courier's website.
Delays
Delivery times are estimates. Delays may occur during peak seasons, holidays, or due to customs processing for international orders.
Returns & Exchanges
Easy 30-day return policy
Return Policy
How to Return
Contact us at info@natonat.com or WhatsApp +20 100 000 0061 to initiate a return
Pack the item securely in its original packaging with all tags attached
Ship the package to our return address (provided in return instructions)
Once received and inspected, your refund will be processed
Non-Returnable Items
Questions?
Need help with shipping or returns? Contact our support team.